Emergency Gas Engineer

• Gas supply and meter: the emergency control valve is the lever on the pipe by the meter. Turning it a quarter turn shuts off all gas to the house.
• Gas pipework: runs from the meter to the boiler, cooker and fire. A leak here is a National Gas Emergency job first, then ours.
• Boiler: a boiler that stops in winter is the most common heating emergency. Usually a fault we can fix the same day.
• Flue: takes the exhaust outside. A blocked or disconnected flue is dangerous and a genuine emergency.
• Carbon monoxide alarm: if it sounds, get out and ring 0800 111 999. Don't wait for us.
• Condensate pipe: freezes in cold snaps and stops the boiler. Looks like an emergency, is a ten minute fix.
• Pressure relief valve: dumps water outside if the pressure gets too high. Water dripping from the outside pipe is a fault, not a flood.
• Stop tap: for water, not gas. Under the kitchen sink usually. Shut it if a pipe bursts.

• Smell of gas: not us first. Open windows, don't touch switches, turn the gas off at the meter, ring the National Gas Emergency line on 0800 111 999. They make it safe; we then find and fix the fault.
• No heating or hot water in winter, elderly or young children in the house: a genuine same day job. Usually a boiler fault fixed on the first visit.
• Boiler leaking water: switch the boiler off at the fused spur, put a bowl under it, message us. Usually a seal, a valve or the pressure relief valve.
• Carbon monoxide alarm sounding: leave the house, ring 0800 111 999. We come afterwards to find the cause, usually a flue or a combustion fault.
• No heating, hot water fine, house otherwise warm: this can wait until morning, and we'll be honest and tell you so rather than charge an evening call out.

• An evening call out for a frozen condensate pipe: if the boiler stopped on a freezing night and shows a condensate or ignition fault, pour warm water over the plastic pipe outside and reset the boiler. It works more often than not. Call us if it doesn't.
• A new boiler at 9pm: nobody should be sold a boiler in an emergency. We make safe, get you warm if we can, and quote a replacement in daylight if it's needed.
• "Emergency" prices: our prices don't go up because it's urgent. The call out fee is the same and the repair is a fixed price.
• Worth paying for: a carbon monoxide alarm in every room with a gas appliance. Under £20 each and the one thing on this page that saves lives.

Gas smell or carbon monoxide alarm, ring 0800 111 999 first, then us. No heating or hot water in cold weather, boiler leaking, or a fault you can't reset, call us now and we'll give you an arrival time on the phone. Call me now