Privacy Policy

Who we are

We are Blackthorne Plumbing, a Gas Safe registered plumbing and heating business based in Walsall. When this policy says “we”, “us” or “our”, it means Blackthorne Plumbing.

We are committed to protecting your personal information and being transparent about what we collect and why.

What information we collect

When you get in touch with us through our website, by phone or by WhatsApp, we may collect:

• Your name
• Your email address
• Your phone number
• Your address or postcode
• Details of the work you need
• Any other information you choose to share with us

How we use your information

We use your personal information to:

• Respond to your enquiry or request for a quote
• Arrange and carry out work at your property
• Send you service reminders, such as when your boiler service is due
• Comply with legal requirements, such as gas safety regulations

We rely on your consent when you submit an enquiry, and on our legitimate interests in running our business when we follow up on work or send service reminders. You can ask us to stop contacting you at any time.

Cookies

Our website uses cookies. A cookie is a small file stored on your device that helps the website work properly or helps us understand how the site is used. When you first visit our website, we ask for your agreement before setting any cookies that are not strictly necessary. You can change your browser settings to refuse cookies at any time, although this may affect how the website works for you.

Website analytics and advertising

We use Google Analytics to understand how visitors use our website, such as which pages are viewed and how long visits last. We also advertise on Google, and we measure when a visit that started from one of our adverts leads to an enquiry. These tools use cookies, which we only set if you agree to them through our cookie banner. With your agreement, Google may also use this information to show our adverts to people who have visited our website before. You can change your choice at any time through our cookie settings, or manage the adverts you see through Google's Ad Settings.

Records of enquiries

When you tap our phone number or WhatsApp button, we keep a simple record: the date and time, which button was tapped, and the page you were on. If you arrived from one of our adverts, the page address includes a reference code added by Google. This record does not use cookies and does not include your name or phone number. We use it to understand which pages and adverts lead to enquiries, which is in our legitimate interests in running and improving our business. We keep these records for up to 24 months.

Who handles this information

Google, for analytics and advertising, and our website and marketing provider, Lilburne AI, which runs the systems that store enquiry records for us. Some of these providers may process information outside the UK. Where they do, appropriate safeguards are in place, such as the UK International Data Transfer Addendum.

How long we keep your information

We keep your personal information only for as long as we need it. Enquiry details are kept for up to 24 months. Records related to gas safety work are kept for as long as required by law. If you ask us to delete your information, we will do so unless we are legally required to keep it.

Your rights

Under UK data protection law, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information
• Object to how we use your information
• Ask us to restrict how we use your information
• Withdraw your consent at any time

If you would like to exercise any of these rights, please contact us using the details below. If you are not happy with how we handle your information, you can also contact the Information Commissioner's Office at ico.org.uk.

Contact us

If you have any questions about this privacy policy or how we use your information, you can reach us at: